Shipping & Returns
We normally ship goods within one to two working days, with expected delivery being within 2-4 working days (UK mainland). Our normal delivery charge is £5.99 plus vat. Delivery is normally by carrier or a suitable carrier for the location of the delivery address. Choice of carrier will depend on the weight of order and location. www.abrasives-online.co.uk shall not be held liable for any delay or failure to achieve any delivery or other date, all dates being estimates only.
It will be necessary to apply an additional surcharge of 21.00GBP to some deliveries depending on the location. We deliver goods to mainland UK and Ireland, any products required elsewhere will probably require an additional carriage charge. Shipping charges are calculated based on location, weight of the product including packaging, or volumetric weight. Extra delivery costs may apply to offshore and remote areas. In certain cases shipping prices quoted and/or charged may later be found to be insufficient to cover the costs of shipping orders. If this is the case we will contact you before shipping to inform you of any additional charges, you will then have the option of either paying these extra charges or of cancelling your order. Certain items such as large equipment might need to be delivered on a palette, in this situation a palette delivery costs will apply. Large orders, multiply items might also be shipped on a palette this can on occasions reduce the costs of delivery.
Orders that have been correctly despatched to the shipping address as supplied by the Customer, and which are subsequently returned to www.abrasives-online.co.uk as undeliverable, whether by courier or postal service, are subject to a maximum refund of the value of the products ordered only, (not including shipping costs). Furthermore, the customer is also liable to pay any applicable return postage costs, as well as make further payment for re-shipment should this be required. To avoid this situation, you are strongly advised to double check that the shipping address you provide for your order is accurate.
If you are a UK customer, you have a statutory right to cancel your order within 7 days of receipt. You may do this by taking or sending by post, or e-mail a written notice of cancellation to: www.abrasives-online.co.uk 2 Old Mill Park, Cullybackey, Ballymena,Co. Antrim,BT42 1FA. E-mail: via our contact form Tel: (028) 25881231. If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit will be deemed to be the responsibility of the customer and any costs arising from this will be for the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery. Any order placed that has been correctly supplied by www.abrasives-online.co.uk and is subsequently not required can be returned to us unused, subject to a restocking fee of 20%. In this instance, the customer must pay cost of return carriage. Any order placed for standard stock items may be cancelled prior to despatch without any penalty. Special Orders or non-stock items, specifically ordered for you and cannot be resold, cannot be cancelled.
No product may be returned for any reason without the prior approval of www.abrasives-online.co.uk.The Customer is responsible for returning products at their risk and expense. Prior to returning products the Customer must obtain a Returns Note from www.abrasives-online.co.uk. The Customer must ship the products in the original packaging, prepaid and insured, with details of the returns note supplied by www.abrasives-online.co.uk. When returning goods, please state your full name and address and details of the returns note and original delivery note. Any order returned to us without this information will be refused. You have until the expiry of seven working days, starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products.
www.abrasives-online.co.uk does its best to ensure that your order is supplied correctly and with all items in good working order, if in the unlikely event that any goods are found to be faulty or supplied incorrectly, we will be happy to send you a replacement as soon as is possible. Please note though that we will require payment for any replacement items sent out prior to return/receipt of the original item to www.abrasives-online.co.uk. Shipping charges for replacement items will be covered by www.abrasives-online.co.uk, furthermore you will be refunded for your postal/shipping costs incurred in returning the faulty/incorrect items to www.abrasives-online.co.uk. Please note that once you have been issued with a returns note, goods to be returned should be despatched promptly via insured delivery service to www.abrasives-online.co.uk at the address provided below. All goods to be returned MUST be returned within 14 days of issue of the returns note. Any goods not returned within a 14-day period following issue of your returns note may be subject to additional charges or in certain circumstances become non-refundable. All returns along with the necessary returns note: - www.abrasives-online.co.uk 2 Old Mill Park, Cullybackey, Ballymena,Co. Antrim,BT42 1FA. Any products returned to www.abrasives-online.co.uk shall become the property of www.abrasives-online.co.uk. If www.abrasives-online.co.uk determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturers warranty, www.abrasives-online.co.uk reserves the right to charge Customer for the parts. Seller will advise the Customer prior to assessing these charges.